Shipping & Returns
In stock items ship within 1-2 days from receipt of order.
If pick up is requested for in stock items, customers will receive an email within 1-2 days from receipt of order to schedule a pick up.
Pre-order items ship within 2 weeks from receipt of order.
If pick up is requested for pre-order items, customers will receive an email within 2 weeks from receipt of order to schedule a pick up.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please email email@example.com. If your return is accepted, you are responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
We cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.